Customer Service, Shipping and Returns
Thank you for choosing to shop with Little Sparrow and The Nest. We really appreciate your business. Our online store offers an eclectic variety of products crafted with the same quality and unique nature you have come to expect from our store in Crested Butte. We want you to LOVE everything you buy from us, so please review our policies prior to making your purchases
A little bit of policy:
- We ship anywhere in the contiguous 48 U.S. States.
- Many of our products available online ship directly from the manufacturer to your home. This may result in a slightly longer-than-anticipated shipping time. We will do our very best to expedite every order .*If tracking features are available, we will be happy to communicate them via email.
- We charge flat-rate shipping of $7.99 for all items. Bulkier items with higher shipping prices (such as furniture and heavy wooden gifts) will be reflected into the retail cost of that item.
- Items in stock may always be picked up at our physical store located at: 413 Elk Avenue. Crested Butte.
- We’re a small store, so we pride ourselves on customer service. Products on this site are a sampling of what we carry in our store. If you would like multiples of a new item or a print not shown, contact us so we can check our inventory.
- Pre-owned items are one-of-a-kind unless otherwise noted. As we work to sell our consignors products across multiple selling platforms, occasionally, an item will sell in-store before we can remove it online. Although we work very hard to prevent this oversight, we cannot guarantee all items are available at time of purchase.
Returns and Exchanges
Your item may be shipped from our store in Crested Butte or direct from a manufacturer. Therefore if you wish to return an item please call us at 970-349-2611 or email us at firstname.lastname@example.org for the respective address for return. Please note:
- You may return any merchandise within 14 days of receipt and receive a full refund on the price you paid (less shipping charges).
- Refunds will be given in the form of original payment.
- Merchandise must be in original condition and acceptable form to resale.
- Please let us know within 3 days of receipt of the item if there are any errors in your order or defects in merchandise.
- To ensure a refund, please be sure to communicate tracking information via your preferred shipping method.
Use of Consignor Credit for Online Purchases
- A credit card is required for all transactions.
- The total amount of your purchase will be placed on hold on your credit card for up to 24 hours.
- Upon receipt of your order we will deduct your store credit from your total purchase amount. We will then authorize for your credit card to be charged for the remaining amount if applicable.
- A receipt with your complete transaction details will be sent to your email address when we process your order.
Our business model is to create life-long customers that can count on the reliability of our store. If we can ever be of service, please don’t hesitate to reach out to us. We are thankful for your business!