Rental Terms and Conditions

The renter agrees to the following terms and conditions, between the renter and Little Sparrow and the Nest.

Ownership

The rented item(s) will at all times remain the property of Little Sparrow and The Nest. Full right, title and ownership of the equipment will be retained at all times with Little Sparrow and The Nest.

Rental Period

The rental period will begin and end on the dates in the rental submission form. Your reservation begins at store opening hours on the first day of your reservation and ends at store closing time on the last day of your reservation. Please refer to our store hours for opening and closing hours as they vary by season. We are happy to accommodate requests for earlier pick-up times based on availablity. It is the renter’s responsibility to request any changes or extensions to the rental contract and inform Little Sparrow as soon as possible. This can be done by a phone call or email. Requests will be confirmed based on availability. Extensions of the rental contract may result in additional charges to the renter. In the event you, the renter may need to return the item(s) early, no credit or refund will be given for the unused days.

Damages

The Renter agrees to return all items rented in as good a condition as when the renter received the items. If the renter returns any of the items in a damaged or destroyed state, Little Sparrow reserves the right to charge additional fees. Rental items returned with parts missing or broken pieces/parts will also be charged additional fees. If the item(s) are returned partially damaged yet repairable, Little Sparrow reserves the right to charge the cost of repair to the credit card on file and the renter hereby authorizes such charges(s). If the item(s) returned are in irreparable condition, the renter will be obligated to purchase the item(s) and will be charged the replacement costs plus any related shipping charges, in addition to charges incurred for the rental period. This does not apply to ordinary wear and tear on rental item(s).

Cleaning Fees

Little Sparrow and The Nest takes pride in delivering clean and sanitized baby rental items. There will be a minimum $25 additional charge for any item(s) returned exceptionally dirty or if they require sterilization or special cleaning/handling. This includes and is not limited to excessive dirt, food, pet hair, and/or other debris. All cleaning fees are non-refundable and will be charged to the credit card on file within 24 hours of the equipment being returned. Renter hereby authorizes such charges.

Smoking, whether it be cigarette, cigar, marijuana, etc, is strictly prohibited around any

rented item(s). Any rented item(s) that are returned with an odor of smoke, whether it be

cigarette, cigar, marijuana, etc, are subject to an additional cleaning fee and/or replacement cost for each damaged item.

Missing, Lost or Stolen Equipment

Any item(s) not returned to Little Sparrow and The Nest by the renter for any such reason at the end of the rental contract will be charged the cost to replace the item(s). In addition

charges may incur for the rental period. If necessary, Little Sparrow and The Nest reserves the right to charge the renters credit card on file for these fees.

Payment & Cancellations

We accept Visa, Master Card and Discover. After submitting your reservation request form you will receive confirmation of your items within 24 business hours. After confirmation, we require you submit a credit card number to hold the reservation. Your final balance is due upon pick-up. Any later changes to your order will be applied to the card used for the payment of invoice unless we are notified otherwise.

Cancellation Policy

We understand that travel plans can change. There is a $10 processing fee for cancellations prior to 48 hours of the delivery date. Orders cancelled within 48 hours of the delivery date will be charged 50% of the original order.

Commonly Asked Questions

How safe are the products you rent?

Safety is extremely important when renting baby equipment. All Products are up-to-date and meet all the current federal safety standards. All products are checked, cleaned and sanitized after each use and replaced as needed. We are signed up with the Consumer Products Safety Commission (CPSC) to be notified for any and all baby and child related recalls. For more information on product safety please see the Consumer Product Safety Commission at www.cpsc.gov.

Reservations

How far in advance should I make my reservation?

We recommend booking as early as possible, once your travel plans are confirmed. This is the best way to make sure the products will be available. If you are traveling during holiday or summer months, try booking several weeks ahead as those are the busiest times. Items can sell out during peak travel times. During non-holiday one to two weeks notice is sufficient. We will always try to accommodate last minute orders if items are available.

What if I have a last minute order?

We do take last minute orders, please call 970-349-2611 as well as placing the order online. We understand emergencies arise and last minute plans do come up and we will always try to accommodate those based on availability.  Please remember you must receive a confirmation to ensure your order has been reserved.

What if I need to add additional items or makes changes to an order already placed?

We are happy to accommodate changes based on availability. Please email us at littlesparrowcb@gmail.com for any order changes.

Keep in touch! Subscribe to our seasonal newsletter to stay up to date:

  • Black Facebook Icon
  • Black Twitter Icon
  • Black Instagram Icon

© 2020 Little Sparrow and The Nest